EMPLOYER RESOURCES & TOOLS
Accessing Support Services
Your first point of contact for any questions or concerns is always your Field Manager. They are there to guide, mentor, and connect you with the right support when you need it.
Beyond this direct help, host employers can also access a wide range of online resources through the VACC Member Portal.
To log in:
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Go to vacc.com.au.
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Click Member Portal.
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Enter your email and password, then select Log in.
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Not sure of your details? Click Forgot password, enter your email, and follow the reset link.
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Once signed in, use the portal to access support services such as payroll, OHS, technical info, policies, and training resources.
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Still having trouble? Call the Membership Team for assistance.
Resources and Documents
As a Host Employer and VACC Member, you have access to more than just apprenticeship management support. You can draw on a wide range of resources, information and services that make running your business easier every day. From ready-to-use policies, checklists and forms to expert workplace relations advice, technical data, OHS compliance guidance and payroll services, VACC membership ensures you’re never on your own
OHSE Support
VACC’s OHS&E specialists work with you to make compliance simple, offering tailored solutions, documents and support for your business.
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Workplace Relations
Employment law can be tricky to keep up with. That’s why VACC’s Workplace Relations team is here to give you clear advice and practical support.
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Technical Support
VACC MotorTech and the Technical Advisory Team makes diagnosing and solving problems easy. VACC members get discounted subscriptions.
Access nowWho to Contact for Help
Use this quick guide to match common issues with the right contact. If you are ever unsure, start with your Field Manager.
Urgent safety incident or injury
First: Tell your on-site supervisor and seek first aid. If there is immediate danger, call 000.
Contact your Field Manager straight away. They will coordinate support and notify a VACC OHS Advisor if needed.
Workplace or training issues (day-to-day)
Field Manager is your first point for mentoring, site concerns, host queries, performance feedback, rotations, and general support.
TAFE timetable, attendance, results
Field Manager to coordinate and resolve clashes or concerns with the RTO. They will escalate to the RTO if required.
Bullying, harassment, discrimination, conduct concerns
Speak with your Field Manager or the VACC Workplace Relations team. Serious issues are handled confidentially and can be escalated.
Invoices and host billing (for Host Businesses)
VACC Accounts and Admin team can provide assistance with invoice questions or payment arrangements.
Portal access and Membership support
For login help and member services, use the VACC Member Portal. If you need support logging in, contact the Membership team today.